Frequently Asked Questions
Ultimate Appliance Repair FAQ for Roslindale Homeowners
When an appliance breaks down in your Roslindale home, you have questions. You need to know if it is worth fixing, what the strange noise means, and if we can handle your specific brand. Appliance Repair Pros has compiled this comprehensive Frequently Asked Questions guide to help our neighbors in Roslindale, Mattapan, and Dorchester navigate the stress of appliance failures. This resource covers everything from general service inquiries to specific technical questions about refrigerators, washing machines, dryers, dishwashers, and ranges across all major manufacturers.
We believe in transparency and education. The more you know about your machine, the better decisions you can make. Whether you are dealing with a leaking Bosch dishwasher in a renovated condo or a noisy Whirlpool dryer in a classic triple-decker basement, you will find answers here.
General Service and Scheduling Questions
What is your service area specifically?
We focus our operations on the southern neighborhoods of Boston to ensure rapid response times. We regularly service homes in Roslindale (02131), Mattapan (02126), Dorchester (02121, 02122, 02124, 02125), Hyde Park (02136), West Roxbury, and Jamaica Plain. Staying local allows us to navigate traffic efficiently and spend more time fixing appliances.
How do I know if my appliance is worth repairing?
We generally apply the “50% Rule.” If the cost of the repair (parts plus labor) is more than 50% of the cost of a brand new comparable machine, it might be time to replace it. However, we also consider the age and build quality. Older appliances (especially Kenmore and Whirlpool units from 10+ years ago) are often built more robustly than new models. Repairing a sturdy older unit is often a better investment than buying a cheaper, lighter modern replacement.
Do you use original manufacturer parts?
Yes, we prioritize Original Equipment Manufacturer (OEM) parts. These parts are designed specifically for your make and model, ensuring a proper fit and lasting performance. While aftermarket parts are cheaper, they often have slightly different tolerances that can lead to premature failure or safety issues.
What should I do before the technician arrives?
Please ensure there is a clear path to the appliance. If you have pets, securing them helps us work safely. For washing machines and dryers, remove any clothes from the drum. For refrigerators, you do not need to empty the food unless we specifically ask, but moving fragile items off the top of the fridge is helpful.
Do you work on vintage appliances?
Yes, we service many vintage stoves and refrigerators found in historic Roslindale homes. As long as the functional parts (like igniters, valves, or relays) are still available from suppliers, we can keep these classic units running.
Refrigerator and Freezer FAQ
Cooling and Temperature Issues
Why is my refrigerator running constantly?
A fridge that never shuts off is struggling to reach the set temperature. The most common cause is dirty condenser coils. Dust acts as insulation, trapping heat and forcing the compressor to run non-stop. Other causes include a failing door seal letting warm air in or a defrost system failure that has blocked the airflow with ice.
Why is my freezer cold but my fresh food section is warm?
This indicates an airflow problem. Cold air is produced in the freezer and blown into the fridge. If the evaporator fan fails, or if the air damper (a motorized flap) is stuck closed, the cold air cannot migrate. It can also be caused by the defrost system failing, which allows ice to clog the air vents.
What does it mean if my fridge clicks and then goes silent?
This is the classic sound of a start relay failure. The relay tries to kickstart the compressor, fails, and the thermal overload switches it off with a click to prevent a fire. We can replace the start relay to resolve this. If the new relay doesn’t work, the compressor itself may be seized.
Leaks and Ice Makers
Why is water leaking onto my kitchen floor from the fridge?
If the water is coming from the front, it is often a clogged defrost drain. During the defrost cycle, water should go down a tube to a pan underneath. If the tube is blocked with ice or food crumbs, it overflows into the cabin and out the door. If the water is from the back, it is likely a cracked water supply line or a leaking inlet valve.
Why is my ice maker not making ice?
Ice makers need a temperature of 10 degrees Fahrenheit or lower to trigger a harvest cycle. If your freezer is hovering at 20 degrees, it is too warm. Other causes include a frozen fill tube, a failed water inlet valve, or a broken motor module. On newer fridges, a clogged water filter can reduce pressure enough to stop ice production.
Why are my ice cubes hollow or small?
Hollow cubes indicate low water flow. The mold isn’t filling completely. This is usually caused by a clogged water filter that needs replacing or a saddle valve on the home plumbing that isn’t fully open.
Washing Machine FAQ
Draining and Spinning
Why is my washer stopping mid-cycle full of water?
This is a drainage failure. The most common culprit is a small object like a sock, coin, or bra wire blocking the drain pump. It could also be a failed drain pump motor. If the washer cannot verify that the water has drained, it will not proceed to the spin cycle.
Why is my washer not spinning?
Safety switches are the primary cause here. If the lid lock or door latch is broken, the machine will verify the door is “open” and disable high-speed spinning to prevent injury. On top loaders, a worn belt or a failed shift actuator (which shifts gears from agitate to spin) are also common causes.
What causes the loud banging noise during the spin cycle?
If the washer sounds like a jet engine or is “walking,” the suspension is likely at fault. On front loaders, the rear drum bearing may have failed. On top loaders, the suspension rods that hold the tub may have lost their tension, causing the tub to bang against the cabinet.
Leaks and Smells
Why does my front load washer smell like mildew?
Front loaders seal tightly to hold water in. If the door is left closed between uses, moisture stays trapped, leading to mold growth on the rubber boot seal. We recommend wiping the seal dry and leaving the door ajar. Running a “Tub Clean” cycle with a cleaning tablet monthly also helps.
Why is water leaking from the soap dispenser?
This is often caused by water pressure that is too high or a buildup of undissolved detergent blocking the dispenser flow. Using too much detergent creates excess suds which can also back up through the dispenser.
Clothes Dryer FAQ
Heating and Drying Performance
Why is my dryer running but not heating?
For electric dryers, this is often a burned-out heating element or a tripped circuit breaker (one leg of the 240v power is out). For gas dryers, it is often a weak igniter or failed gas valve coils. A blown thermal fuse will also cut heat; this fuse blows when the vent is clogged.
Why does it take two or three cycles to dry my clothes?
This is almost always an airflow issue, not a machine failure. If the moisture-laden air cannot escape through the vent, the clothes stay wet. Check your lint trap and the external vent hood. If the machine gets very hot but doesn’t dry, the vent is restricted.
Noises and Start Issues
Why is my dryer squealing?
A rhythmic squeak usually points to worn drum support rollers or a seized idler pulley. Over time, the lubrication in these wheels dries out. Ignoring the noise can lead to the belt snapping or the motor burning out.
Why won’t my dryer start when I push the button?
If you hear a hum but the drum doesn’t turn, the motor may be seized or the belt may be broken. If there is no sound at all, it could be a broken door switch (the dryer thinks the door is open) or a blown thermal fuse which cuts power to the motor on some models.
Dishwasher FAQ
Cleaning and Draining
Why is my dishwasher not cleaning the top rack?
This indicates low water pressure in the spray arms. It is often caused by a clogged filter, a broken impeller in the wash pump, or a failure of the “diverter motor” which directs water to the upper arms. In some models, the tube feeding the top rack may have disconnected.
Why is there water sitting in the bottom of my dishwasher?
A small amount of water near the filter is normal to keep seals moist. However, water covering the bottom implies a drain issue. Check your garbage disposal knockout plug (if new) and the air gap on the sink. If those are clear, the drain pump or check valve in the dishwasher may be failed.
Why are my dishes wet at the end of the cycle?
Most modern dishwashers (especially Bosch and Miele) use condensation drying, which relies on the dishes being hot and the stainless walls being cool. You must use Rinse Aid to break the surface tension of the water so it sheets off. Without Rinse Aid, plastics will always be wet.
Leaks and Noises
Why is my dishwasher leaking from the front door?
This can be a worn door gasket, but it is often caused by using the wrong soap. Using regular dish soap instead of automatic dishwasher detergent creates massive suds that push water out of the seal. It can also be caused by a lower spray arm that is cracked and spraying water directly at the door vent.
Stove, Oven, and Range FAQ
Heating and Temperature
Why is my gas oven not heating up?
The most common cause is a weak “glow bar” igniter. The igniter must get hot enough to draw a specific amperage; if it is weak, the safety valve will not open to release the gas. You might see it glowing orange, but if it isn’t white-hot, the gas won’t flow.
Why is my electric oven temperature incorrect?
If baking is uneven, the heating element might be burning out (only heating partially) or the convection fan might have failed. It can also be a calibration issue with the temperature sensor or thermostat, which can drift over time.
Why is my glass cooktop burner only working on high?
This indicates a failure of the “infinite switch” behind the control knob. The internal contacts have welded together, sending full power to the element regardless of the setting. This is a safety hazard and requires switch replacement.
Safety and Features
Is it safe to use the self-cleaning cycle?
We generally advise caution with the self-clean cycle, especially on older ovens. The extreme heat (over 900 degrees) can sometimes trip thermal safety fuses or damage sensitive electronic control boards. Manual cleaning is safer for the longevity of the appliance.
Why do I smell gas when I turn on the oven?
A small puff of gas smell at ignition is normal. However, a persistent smell indicates the igniter is taking too long to light the gas, or there is a leak in the valve. If you smell gas when the unit is off, shut off the gas supply and call a professional immediately.
Brand-Specific FAQ
We see patterns in how different brands fail. Here are common questions related to the specific manufacturers we service.
Whirlpool / Maytag / KitchenAid / Amana
Why is my Whirlpool washer making a loud grinding noise?
On VMW (Vertical Modular Washer) models, this is often the “splutch” cam kit or the shift actuator. These plastic parts wear out and slip gears. It sounds terrible but is a straightforward repair.
Why is my KitchenAid refrigerator blinking lights?
This often indicates a failure in the main control board or a “PO” (Power Outage) confirmation needed. KitchenAid fridges rely heavily on board logic to manage the variable speed compressor.
Why is my Maytag dishwasher not cleaning well?
Maytag units often use a stainless steel chopper blade to grind food. If this blade breaks, the screen clogs with debris, reducing water pressure. We can replace the chopper assembly to restore cleaning power.
Samsung
Why does my Samsung ice maker keep freezing over?
This is a widespread issue with Samsung French door models. Warm air leaks into the ice compartment, melting the ice which then refreezes into a block. We perform a comprehensive repair involving sealing the box, replacing the auger drain, and updating the software.
What does the “dc” code mean on my Samsung washer?
This code signals an unbalanced load. If it happens frequently with normal loads, the suspension rods have likely failed. Samsung top loaders are heavy and wear out their suspension springs faster than some other brands.
Why is my Samsung dishwasher showing an “LC” code?
“LC” stands for Leak Check. The moisture sensor in the bottom pan has detected water. Even a tiny leak from a hose clamp or a drain backup can trigger this code and shut down the machine.
LG
Why is my LG refrigerator not cooling?
LG refrigerators use a Linear Compressor which has had higher-than-average failure rates in the past. If the fans are running but the air is warm, the compressor may have failed. We can diagnose this and replace it with the updated, more durable version.
What does the “LE” code mean on my LG washer?
“LE” usually stands for Lock Error or Motor Error. On LG direct drive washers, this is often caused by a failed Hall Sensor (Rotor Position Sensor) on the motor. It is a common and repairable electrical fault.
Why is my LG dryer showing “d90”?
This is an airflow restriction error indicating the vent is 90% clogged. It is rarely the dryer’s fault; your home’s ductwork needs cleaning. The dryer shuts down to prevent a fire.
General Electric (GE)
Why is my GE oven showing an “HRS” code?
“HRS” stands for Heat Relay Short. It means a relay on the main control board has stuck closed. This is a safety issue as the oven could run away with heat. The control board must be replaced.
Why is my GE refrigerator fan making a loud howling noise?
GE models often suffer from evaporator fan failures. The fan motor bearings wear out, or the fan feedback signal to the main board fails, causing the fan to spin erratically and noisily.
Frigidaire / Electrolux
What does the “SY EF” code mean on my Frigidaire fridge?
This stands for System Evaporator Fan. The main board isn’t seeing the fan spin. It could be ice blocking the fan, a bad motor, or a bad board. We test the voltage to confirm which part is at fault.
Why is my Frigidaire dishwasher giving an “i20” code?
“i20” is a drain error. It often means the pressure sensor is clogged with grease and thinks there is still water in the tub even if it’s empty. Cleaning the pressure tube usually fixes this.
Bosch
What does the E15 error mean on a Bosch dishwasher?
E15 means the safety float in the base pan has detected a leak. The machine will pump continuously. We must locate the source of the leak, which is often the sump seal or a loose water valve.
Why is my Bosch dishwasher running for 3 hours?
Bosch dishwashers use long cycles to save energy and water. This is normal operation. However, if it hangs on “1 minute” remaining, it indicates a heating issue or a control module glitch.
Miele
Why is my Miele washer showing a “Waterproof” fault?
Miele’s Waterproof System (WPS) is very sensitive. It has detected a leak internally or a fault in the dual solenoid intake valve. This requires specialized diagnostics to ensure the high-pressure system is secure.
Why is my Miele dryer saying “Clean Airways” when the filter is clean?
On T1 Heat Pump dryers, the “plinth filter” at the bottom left often gets clogged with fine dust that passes through the main lint trap. This sponge filter must be washed regularly to maintain drying performance.
Kenmore
Who makes my Kenmore appliance?
Kenmore does not manufacture appliances. We identify the maker by the model prefix: 110 is Whirlpool, 795 is LG, 253 is Frigidaire, and 363 is GE. We use this to source the correct parts for your unit.
Maintenance and Prevention FAQ
How often should I clean my dryer vent?
We recommend cleaning the dryer vent ductwork once a year. In Roslindale triple-deckers where vents often run long distances to the roof or side of the house, this is critical for fire safety and energy efficiency.
Do I really need to change my refrigerator water filter?
Yes. As the filter ages, it becomes clogged with minerals. This drops the water pressure, which can cause the water inlet valve to stick open (causing floods) or the ice maker to freeze up.
How do I prevent mold in my washing machine?
Use High Efficiency (HE) detergent and use only 2 tablespoons per load. Excess soap creates a film that feeds mold. Leave the door or lid open after every cycle to allow the drum to dry out.
Should I rinse dishes before putting them in the dishwasher?
Scrape them, but don’t rinse them clean. Modern detergents need food soil to activate enzymes. Also, sensor-based dishwashers (like Bosch and KitchenAid) might shorten the cycle if they don’t detect dirt, leading to poor results on the few stuck-on bits.
Conclusion
We hope this FAQ has been a helpful resource. Appliances are complex machines, but many issues have clear solutions when diagnosed correctly. Appliance Repair Pros is dedicated to keeping the homes of Roslindale, Mattapan, and Dorchester running smoothly. If you didn’t find the answer to your specific question here, or if you are ready to schedule a repair, please reach out to us.
Contact us today.